The Kids Cooking Show

We’re sorry to hear that, but before we can event help we need you to provide us with details. Please see our Still having problems section.

Get the latest QuickTime plugin. This will most often solve the problem.

You may not have sufficient bandwidth to view the videos. For example, a 56k modem or lower may not be enough to view the videos. We recommend you try to get a direct connection to the internet elsewhere if possible. (Preferably a DSL or Cable connection)

Also if you are “piggybacking” your connection from somewhere else, you may find the bandwidth considerably slower.

Microsoft recently made a decision to change the way ActiveX objects are handled in Internet Explorer, due to a patent law suit by EOLAS. This means users must first click on the control before it will recognize any input.

If you use a different browser, for example: Firefox, Netscape, Opera, or Safari, you won’t run into this issue.

You could try this:

1. right click Quick Time–>Quick Time Preferences–> Audio Tab–>
2. under Sound Out - change the Rate: to 192kHz and the Size: to 24 bit

The following are some other suggestions if the above did not help:

If the settings in your QuickTime control panel are not compatible with your computer’s sound card the sound can become distorted or garbled. For many machines, you’ll need to put the “Sound Out” control setting to “WaveOut” in order for it to work. Sometimes the “Direct Sound” setting works poorly.”

Here is a suggestion you can try to see if it solves the issue:

Using Windows 2000:

1. On your PC, click Start > Settings > Control Panel.
2. Select “Sounds and Multimedia” and double-click it to open.
3. In the resulting window, select the “Audio” tab.
4. Under the “Sound Playback” section, click on the “Advanced” button.
5. In the resulting window, select the “Performance” tab.
6. Move the slider beside “Hardware acceleration” to “None”, and the one beside “Sample rate conversion quality” to “Best”.
7. Click “OK”.
8. In the original “Sounds and Multimedia Properties” window, click “OK”.
9. Close the Control Panel.

Using Windows XP:

1. On your PC, click Start > Control Panel.
2. Select “Sounds, Speech, and Audio Devices” and click it to open.
3. In the resulting window, select the “Sounds and Devices” tab.
4. Under the “Audio” Tab, Playback section, click on the “Advanced” button.
5. In the resulting window, select the “Performance” tab.
6. Move the slider beside “Hardware acceleration” to “None”, and the one beside “Sample rate conversion quality” to “Best”.
7. Click “OK”.
8. In the original “Sounds and Multimedia Properties” window, click “OK”.
9. Close the Control Panel.

Please visit Apple’s QuickTime support page or email us the problem you have encountered to admin@thekidscookingshow.com. We ask that you describe your problem in detail. Please include your operating system (such as WindowsXP or Mac OS X) and browser (Internet Explorer 7 or Netscape 6). Any other information is also equally helpful, such as the version of QuickTime you are using. Thank you!